Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. The cable fits in the socket shown in the image attached. there is brown box outside but the cables are not coming in . #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Quickstart is the quickest and easiest way to setup our services. Security matters. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. i don’t have a virgin media wall socket. My Virgin Media App. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Account - Cable. My Virgin Media App. They will charge £99 for a relocation. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Explain what needs to be done and book an engineer visit. 100. I just moved into a new apartment, and bought a broadband from virgin media. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Entertain me; Broadband Deals. Customer since 1993. If you can get Quickstart, you can choose one of two delivery options. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. . We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. I'm currently renovating my living room, including the electrics. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Packages. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. on 15-11-2022 18:53. The box and cables may have been removed by the previous occupiers. Virgin media wall socket for broadband is not what js shown on the installation guide. QuickStart, set up and connections. Other than that we don’t have one. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Would I be able. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. . 1 Kudo Reply. VM BB TV Landline. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. 0. Manage Your Account. My Virgin Media App. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . I have booked a technician but I don't know if i have to inform the. Joining in Options. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. The box does however have a hole in. I will private message you now to confirm your details. ^Martin. Eric714. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Options. Push the white cable with the black label into the Hub. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. We have the quickstart pack but sadly cannot get broadband set up and working. If you do not have a Virgin Media wall socket or cable, one will need to be installed. I've got the same problem as above. Learn more. You’ll leave the Hub alone for 10 minutes. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Hi, I just received my hub. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Only an aerial cable (pictured below) connected to a box outside my flat. Virgin Media; My Virgin Media; Shop;. The openreach socket can take a landline cable or an ethernet cable. Also there will be an external, often brown, omnibox. That is a rooftop aerial outlet for Freeview TV. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. I have looked everywhere but can't seem to find one. Any ideas - 5381439. I end up calling and the person on the phone said its been - 5401028. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. We have the quickstart pack but sadly cannot get broadband set up and working. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. I've selected self installation and have realised I have no vm wall socket. Even sitting in the room above the router, the WiFi was dreadful. Manage Your Account. Browse Virgin Media Virgin Media Community. How do I book an engineer to come out - 5345632. Virgin Mobile. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media. This is designed to push over the existing screw connector the outlet has. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. These enter my house via an air brick/vent very close to. I need to arrange for an engineer. Turn on your TV and get connected. Trace any cables coming out of it and check the ends of them. Stay safe online. The phone number doesn't connect you. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). - 5250024Options. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Call the Pre-installation and delivery team on 0800 052 1734. I've had a quickstart and they sent it but there is no previous virgin connection. 0 Kudos Reply. Hi, im writing this as a last resort, as customer service has been woeful. . Don’t plug the power cable into a plug socket yet. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. We have the quickstart pack but sadly cannot get broadband set up and working. I'm here to share knowledge, I don't work for Virgin Media. we’ve just moved in to our new house. 0 Kudos Reply. Could I get someone to come - 5400021 Hello. The socket I can see is for BT. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I have only got one rectangular shaped white socket (Shown. Wall socket issue in QuickStart, set up and connections Friday; Top. My pc is uptaris with my wife card i get about 300-400. Account - Cable. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The first thing is to start making alternative arrangements for your internet connectivity. Tuning in. Browse Virgin Media Virgin Media Community. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. This seems to be the only way that i can speak to someone about the issue. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. goslow. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I got a self setup broadband kit but have no Virgin media wall plug. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Re: Wall socket. Tudor. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Browse Virgin Media Virgin Media Community. on 22-10-2022 20:58. I'm here to share knowledge, I don't work for Virgin Media. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I've looked for an external box but cannot. 14-08-2023 16:02 - edited 14-08-2023 16:05. Or call and get a manned install if you really want a wall socket installed. SpeedProbably for a TV box connection. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 2 weeks ago - last edited 2 weeks ago. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. There is a cable on the right of the box coming from the outside. Hi there , welcome to our forum and thanks for your post. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. I'm a Very Insightful Person, I'm here to share knowledge. Tudor. New Install Assistance. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Solved: Hello, ive tried calling and cant get through to book and engineer. All the cabling is the property of Virgin Media and must not be touched. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. Bits and bytes. Stream from Virgin Media. 168. When I proceeded to set up my Hub 3 I quickly realised that. 1 ACCEPTED SOLUTION. signed up and was given the option of self installation. 0 Kudos Reply. . Virgin offers self-install to properties that have recently had a service. Explain what needs to be done and book an engineer visit. How do I book one? - 5404317. There is a long wire and plastic boxes. Security matters. Awful first impressions of Virgin Media. Options. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. Plug into the Virgin Media wall socket. We have tried plugging it into the only box we found it would fit but no luck. I'm a Very Insightful Person, I'm. VM BB TV Landline. Virgin Media Wall Socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. VM BB TV Landline. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. Vonage 2nd line. Got my virgin media self install kit but I don't have a virgin socket. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I can only find the TV socket. James-30 wrote: ». Sorry to hear of the install delay caused by the wall. . Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. Mark as New; Bookmark this message; Subscribe to this message. Try the automated service status number 0800 561 0061 to check for any faults in your area. All forum topics; Previous topic; Next topic; 2. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Options. How to i book someone to come and - 5239743. I'm here to share knowledge, I don't work for Virgin Media. Manage Your Account. Legend Options. I don't work for Virgin Media. All you need to do is contact Virgin Media and explain what the issue is. Connect the Hub’s power cable with the blue tab. Hub 3. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Chatter and natter. A Ti-Vo was installed in one of the upstairs bedrooms. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. There is a wire within the box but it’s too short to reach and also does n. 1: Co-ax cable carrying live broadcast TV channels. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. those who understand binary and those. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Any help much appreciated, could a mod please help? 0 Kudos Reply. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You need to go outside and locate the brown or grey omnibox on the wall. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. 0800 052 1734-----Fibre phone Adaptor - different rooms. 0 Kudos Reply. VM don't send out the quick start kit unless there has previously been a VM connection in that property. We've taken the front of the box off and inside there is an isolator but nothing else. Had arranged self-install as per suggestion from VM. on 15-02-2022 10:03. Browse Virgin Media Virgin Media Community. Looks like the pin has come out from an old termination cap. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. Virgin Media; My Virgin Media; Shop;. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. com email address to different Virgin account. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media: TiVo® service. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Live TV uses co-ax cables. 0 Kudos Reply. Will an engineer h. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. Phone. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Post. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Browse Virgin Media Virgin Media Community. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Virgin Media Wall Socket. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Go to solution. The technician visited a. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The wall socket is - 5109379. 3: HDMI to your TV. The wall socket I have within my home does not appear to be working. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. No internet, unfortunately. I'm a Very Insightful Person, I'm here to share knowledge. on 27-10-2022 07:47. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. If you're not a customer, and you're looking to check if we supply your address, you can check here. Hi enteen18, thanks for posting and welcome back to our community. The first wall socket is in the lounge and that's where the Virgin Media hub is too. . How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. I'm a Very Insightful Person, I'm here to share. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. Virgin Media; My Virgin Media; Shop;. Account - Cable. Go back to normal router mode as soon as the test is done. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. QuickStart, set up and connections. . Browse Virgin Media Virgin Media Community. The OUT terminal from the Technetix isolator has a terminator cap on it. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Turn on and start the Box. We have tried plugging it into the only box we found it would fit but no luck. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. on 21-02-2023 19:59. Subscribe to RSS Feed;. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Getting Connected with Virgin Media is easy when you have a wall socket. com. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. 3 minutes ago. Wow. No vm wall socket. Check service status. Switched On Families. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. So, a 50 minute broadband, TV and phone. Joining in 143 Views. Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 0 Kudos. VM BB TV Landline. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. . These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Browse Virgin Media Virgin Media Community. I'm due to have Virgin Media installed next weekend with both TV & broadband services. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. No Virgin media wall socket on. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 08-01-2023 20:46. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. The Openreach sockets do not work for Virgin Media. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Virgin Media Wall Socket. Joining in. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Kit arrived today…no wall box so unable to install. Manage Your Account. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Browse Virgin Media Virgin Media Community. on 25-09-2022 15:41. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Don’t plug the power cable into a plug socket yet. . Virgin Mobile. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 0 KudosVery poor advice. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. I don't work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. No virgin media wall socket mattz1106. Hello there. Entertain me; Broadband Deals. - 5201249. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. #12. Tudor. Next, connect the power cable. I recently got Virgin broadband installed. Stay safe online. The cable going in will be a double. RedTomato said: I removed my Virgin cable about a month ago. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. RedTomato said: I removed my Virgin cable about a month ago. QuickStart, set up and connections. I don't see a Virgin Media Wall Socket anywhere in. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . That looks like a Sky dish cable. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Options. Need a Virgin Media Wall Socket Go to solution. I'm a Very Insightful Person, I'm here to share knowledge. B&Q are running low on these however. I have virgin media 1ghz. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Whichever is the most suitable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Stream from Virgin Media. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Learn more. Please there is no virgin media wall socket and I don't know how to go about the installation. @umerarifkhan11 wrote:. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. 0. charleykate10. Phone. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. just moved in, can see the brown cable coming in from outside but there's no VM. You won't be able to convert as Virgin Media use a different infrastructure network to BT. It is actually a VM box but a very old one, even though it was still in use just over a month ago.